“Yes, And” Communication

How to build a strong team, improve relationships, and grow business by making a simple two-word switch!

Though the idea sounds simple, tremendous change, progress, and success can come when you and your team leave behind “yes, but” and start thinking and speaking in terms of “yes, and.”

Saying, “yes, but,” is an easy and all too common response in all forms of communication. Unfortunately, “yes, but” also creates conflict, reduces teamwork, and hurts sales and service. By switching from “yes, but” to “yes, and,” you give yourself the opportunity to improve relationships, collaborate, and leverage each others’ strengths.

Outcomes

This program is ideal for organizations and teams who want to:

  • Reduce missed opportunities to grow revenue and business from “non-sales” staff.
  • Prevent a negative customer experience form ballooning into something far worse by effectively communicating with the customer
  • Eliminate the time and energy wasted on internal struggle when departments don’t communicate effectively with each other
  • Keep teams aligned and motivated by “leading with communication” instead of “leading by decree.”
  • Avoid unnecessary conflict created by misunderstanding, poor communication, or varied communication styles.

Format

  • ½ Day Training course (scalable from 2-3.5 hours)
  • Full Day Training Course

All of Avish’s training programs are interactive, content-packed, and combine traditional training exercises with improv comedy games to create a fun, engaging, and memorable experience unlike anything your team has experienced before!

Objectives

By the end of the program, participants will be able to:

  • Use “yes, and” without giving in and agreeing to every crazy idea.
  • “Pivot” in conversations to avoid getting drawn into long, meaningless arguments.
  • Improve efficiency by quickly deciding when to say, “yes, and” (vs. saying “no,” “yes, but,” “yes,” “no, and,” or “no, but”).
  • Dig deeper in conversations to discover real issues that must be addressed.
  • Implement the idea of thinking and saying, “yes, and” in the “real world,”even when faced with “yes, butters.”
  • Improve productivity and relationships by shifting focus from problems to solutions.
  • Understand and control their emotions to prevent small problems from ballooning into giant ones.

Get Started!

Contact Avish now to discuss your needs, questions, and requirements. No hard sell – just an honest dialog about what you can expect and whether it is right for your group.

Still not sure? Here are a few things you can do: